Our policy is to take care of our customers! Please send us an email at once if
there is a problem with your purchase, and we will arrange a refund or replacement.
You can reach us at: sales@gailsyarns.com
We check our email several times a day.

Shipping is set to Priority Mail International, which is very high. Refunds will be sent any time the whole amount is not used for actual shipping costs.

The best way to avoid a refund is to buy through the eBay store and request an invoice before paying.

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